Thank you for shopping with Axobotanica! We're committed to getting your health supplements to you efficiently and reliably.

All our orders are shipped from our HQ located in Seattle, WA. Orders are processed and shipped Monday through Friday, excluding holidays.

We offer Free Shipping to all 50 US States for orders of $75.00 USD or above.

• Free Shipping: Utilizes USPS Ground Advantage for packages under one pound, and USPS Priority Mail for orders over one pound. Delivery times are non-guaranteed.
• Express Options: For faster delivery, we offer Fed Ex 2 Day (guaranteed) and Fed Ex Next Day (guaranteed) options for an additional fee. These options will be presented at checkout.

CONTINENTAL US ESTIMATED SHIPPING TIMES (Non-Guaranteed for Free Options):

• USPS Ground Advantage: 2-10 business days
• USPS Priority Mail: 2-5 business days

Important Note on Overnight Shipping Delays:
Overnight shipping services could be delayed on or around the following holidays when our office is closed:

• New Year's Day (Wed, Jan 1)
• Martin Luther King, Jr. Day (Mon, Jan 20)
• Memorial Day (Mon, May 26)
• Juneteenth (Thu, Jun 19)
• Independence Day (Fri, Jul 4)
• Labor Day (Mon, Sep 1)
• Thanksgiving (Thu, Nov 27)
• Christmas Day (Wed, Dec 25)

We currently do not offer international shipping, but we plan to add this option in the coming weeks. If you are in need of our product overseas, please send us an email athello@axobotanica.com, and we will do our best to assist you.

All shipments to APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses are sent via USPS Parcel Select. Due to military handling time, please be aware that delivery to some destinations may take up to 45 days.

Axobotanica shipments do not require a signature upon delivery. While all shipping carriers are experiencing an unusually high volume of orders, we are committed to ensuring you receive your product.

What to do if your tracking says "Delivered" but you did not receive your package:
If you receive a "delivered" message from our carrier but do not receive your package, please follow these steps:

1. Check Your Premises: Thoroughly check your mailbox, porch, garage, and any other potential delivery locations around your home.
2. Contact the Carrier: Reach out directly to the shipping carrier (USPS, FedEx) as soon as possible, as they may have more specific information about the delivery location or be able to initiate a search.

If you are not able to track down your package through the carrier, our store policy allows us to either reissue your order or offer you store credit within 14 days of the original scheduled delivery date. Please contact us athello@axobotanica.com for assistance.